Frequently Asked Questions
Shipping and Delivery
Our standard shipping method is FedEx Ground for the United States and Canada (3-6 business days), and USPS International Air Mail for all other countries (2-3 weeks). We also offer FedEx Second Day Air and FedEx Next Day Air as rush methods within the U.S.
A signature will not be required for most residential deliveries. However, it is ultimately up to the discretion of the delivery driver.
FedEx requires a physical street address for delivery. If you select a PO Box as your shipping address, your shipping method will automatically revert to USPS First Class Mail. We do not offer rush methods for delivery to PO Boxes.
Privacy and Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Returns and Replacements
Theodore Presser Company
ATTN: Returns (Write Your Returns Code here)
588 N Gulph Rd
King of Prussia, PA 19406
Returns may be made within 30 days of the original invoice date. Items purchased on promotion will be refunded the actual cost of the item paid. Items purchased on final sale cannot be returned. Shipping costs will be refunded only if your return is due to a product defect or if you received an item in error. All returned items must arrive in sellable condition.
A special note about software and recorded media—Due to manufacturer restrictions, software and recorded media (including videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap has not been opened.
Orders that have associated temporary photocopy permission letters for festivals and/or other competitions are non-returnable.
Credit card purchases will be refunded by credit card credit. Check purchases will be refunded by check. We will issue your refund soon after receiving your return at our warehouse.