Frequently Asked Questions
Shipping and Delivery
Our standard shipping method is FedEx Ground for the United States and Canada (3-6 business days), and USPS International Air Mail for all other countries (2-3 weeks). We also offer FedEx Second Day Air and FedEx Next Day Air as rush methods within the U.S.
A signature will not be required for most residential deliveries. However, it is ultimately up to the discretion of the delivery driver.
FedEx requires a physical street address for delivery. If you select a PO Box as your shipping address, your shipping method will automatically revert to USPS First Class Mail. We do not offer rush methods for delivery to PO Boxes.
Privacy and Security
We use the information you provide to us to keep you informed about topics and products in which you have indicated your interest. We use tracking technologies in a variety of ways, including keeping count of return visits to our site, accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on Web site usage and determining which features users like best.
Returns and Replacements
Theodore Presser Company
ATTN: Returns (Write Your Returns Code here)
588 N Gulph Rd
King of Prussia, PA 19406
Returns may be made within 30 days of the original invoice date. Items purchased on promotion will be refunded the actual cost of the item paid. Items purchased on final sale cannot be returned. Shipping costs will be refunded only if your return is due to a product defect or if you received an item in error. All returned items must arrive in sellable condition.
A special note about software and recorded media—Due to manufacturer restrictions, software and recorded media (including videos, DVDs, karaoke CDs, etc.) can only be returned if the manufacturer-sealed plastic shrink-wrap has not been opened.
Credit card purchases will be refunded by credit card credit. Check purchases will be refunded by check. We will issue your refund soon after receiving your return at our warehouse.